Your Satisfaction is Guaranteed
TERMS & CONDITIONS
CUSTOMER CARE
Last Updated: August 5, 2026
Welcome to Palinova. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this website or place an order.
1. About Palinova
Palinova is an online retailer specializing in premium Palestinian botanical products, including essential oils, herbal extracts, carrier oils, and related natural products.
2. Eligibility
By placing an order, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.
3. Products
We strive to ensure that all product descriptions, images, and specifications are accurate. However, because our products are derived from natural plants, variations in color, aroma, consistency, and appearance may occur between batches due to seasonal and environmental factors.
Product photographs are provided for illustrative purposes and may differ slightly from the product you receive.
4. Pricing
All prices displayed on our website are subject to change without prior notice.
While we make every effort to ensure pricing accuracy, Palinova reserves the right to correct pricing errors and cancel or refuse orders affected by such errors. If payment has already been processed, a full refund will be issued.
5. Orders
Orders are subject to acceptance and product availability.
Palinova reserves the right to:
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Refuse or cancel any order.
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Limit quantities purchased.
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Cancel orders suspected of fraud or unauthorized activity.
Customers will be notified if an order cannot be fulfilled.
6. Payment
Payment must be received before an order is processed and shipped.
We accept the payment methods displayed during checkout.
7. Shipping
Shipping times provided on the website are estimates only and are not guaranteed.
Palinova is not responsible for delays caused by customs authorities, carriers, weather conditions, or other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate shipping address.
8. Customs, Duties and Taxes
International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country.
These charges are the sole responsibility of the customer.
Palinova is not responsible for customs clearance delays or additional charges imposed after shipment.
9. Returns and Refunds
Please refer to our Shipping & Returns Policy for complete details.
Products that have been opened, used, damaged by the customer, or returned without authorization may not be eligible for a refund.
10. Product Safety
Our products should always be used according to the instructions provided.
Customers should:
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Perform a patch test before cosmetic use.
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Keep products out of reach of children.
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Avoid contact with eyes unless specifically instructed.
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Consult a qualified healthcare professional before use during pregnancy, while breastfeeding, or if they have a medical condition.
11. Disclaimer
The information provided on this website is for general educational and informational purposes only.
Our products are not intended to diagnose, treat, cure, or prevent any disease and should not be considered medical advice.
Customers should seek professional medical advice regarding any health concerns.
12. Intellectual Property
All content on this website, including text, photographs, graphics, logos, product descriptions, and branding, is the property of Palinova or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Palinova shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the relevant order.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
14. Privacy
Your use of this website is also governed by our Privacy Policy.
15. Changes to These Terms
Palinova reserves the right to modify these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Palinova operates, unless mandatory consumer protection laws require otherwise.
17. Contact
If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on our Contact page.
PRIVACY & SAFETY
Privacy & Safety Policy
Last Updated: August 5, 2026
At Palinova, we are committed to protecting your privacy and safeguarding your personal information. We value the trust you place in us and are dedicated to handling your data responsibly, transparently, and securely.
This Privacy & Safety Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase our products.
Information We Collect
We may collect personal information when you:
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Create an account
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Place an order
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Subscribe to our newsletter
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Contact our customer support team
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Participate in surveys, promotions, or other website activities
The information we collect may include:
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Full name
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Email address
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Billing and shipping address
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Telephone number
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Order details
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Payment information (processed securely by our payment providers)
How We Use Your Information
We use your personal information to:
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Process and deliver your orders
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Provide customer support
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Communicate important order updates
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Respond to your inquiries
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Improve our website, products, and services
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Personalize your shopping experience
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Send newsletters and promotional communications (only where you have chosen to receive them)
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Comply with legal and regulatory obligations
We only collect information that is necessary to provide our services and improve your experience.
Payment Security
Palinova does not store or have direct access to your credit or debit card information.
All payments are processed securely through trusted third-party payment providers using industry-standard encryption and secure payment technologies. Your payment information is handled directly by these providers in accordance with their own privacy and security standards.
How We Protect Your Information
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
Access to personal information is restricted to authorized personnel who require it to perform their duties and who are obligated to maintain confidentiality.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share limited information only with trusted service providers who assist us in operating our website, processing payments, delivering orders, or providing customer support. These providers are required to protect your information and use it only for the services they provide on our behalf.
We may also disclose information when required by applicable law or to protect our legal rights.
Marketing Communications
If you subscribe to our newsletter, we may send you updates about new products, promotions, and company news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyze traffic, remember your preferences, and enhance your browsing experience.
You can manage or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.
Order Communications
After placing an order, we will contact you with important information related to your purchase, including:
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Order confirmation
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Payment confirmation
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Shipping updates
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Delivery notifications
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Customer service communications related to your order
These communications are considered part of our service and are necessary for fulfilling your purchase.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
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Access your personal information
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Request corrections to inaccurate information
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Request deletion of your personal information where legally permitted
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Object to or restrict certain processing activities
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Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details provided on our Contact page.
Changes to This Policy
We may update this Privacy & Safety Policy from time to time to reflect changes in our business, legal requirements, or privacy practices.
Any updates will be published on this page with the revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy & Safety Policy or how we handle your personal information, please contact us through our Contact page. We will be happy to assist you
WHOLESALE INQUIRIES
Thank you for your interest in partnering with Palinova. We welcome inquiries from retailers, distributors, wellness brands, spas, aromatherapists, and other businesses interested in offering our authentic Palestinian botanical products.
Our wholesale program is designed for businesses seeking premium-quality essential oils, botanical extracts, and natural products sourced from Palestine.
Wholesale Application
To apply for a wholesale account, please provide the following information:
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Business or store name
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Website or online store (if applicable)
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Business location(s)
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Brief description of your business and target customers
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Products you are interested in purchasing
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Estimated order quantities or annual purchasing volume
Our team carefully reviews each application to ensure our products are a good fit for your business.
Wholesale Pricing
Wholesale pricing is based on order volume and product availability.
Our standard discount structure is:
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Orders under USD 500: 10% discount from the retail price
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Orders between USD 500 and USD 1,000: 15% discount
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Orders over USD 1,000: 20% discount
For larger wholesale, distributor, or bulk orders, custom pricing may be available upon request.
Product Availability
Some products, particularly seasonal, wild-harvested, or limited-production botanicals, may have restricted availability.
Certain products may require advance production or harvesting, and lead times may vary depending on seasonal availability and production schedules.
Order Processing
Wholesale inquiries are typically reviewed within 3–5 business days.
If your application is approved, we will provide:
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Wholesale pricing
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Product availability
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Minimum order quantities (where applicable)
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Estimated production and shipping times
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Payment and shipping options
Contact Us
To request a wholesale account or discuss bulk purchasing opportunities, please contact us through our website's Contact page or email us with your business information.
We look forward to building long-term partnerships with businesses that value authentic Palestinian botanical products and exceptional quality.
Important Note for International Customers
Customs, Duties, and Taxes
International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country. These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
Customs regulations and import requirements vary by country. We recommend contacting your local customs office for information regarding any applicable duties, taxes, or import restrictions before placing your order.
Palinova is not responsible for customs delays, additional import charges, or orders that are refused, abandoned, or returned due to unpaid customs duties, taxes, or import requirements imposed by the destination country.
If a shipment is returned to Palinova because it was refused by the recipient or because customs charges were not paid, any refund issued may exclude the original shipping costs, return shipping fees, customs charges, and any other costs incurred during the return process.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Offline Payments